FAQs
1. Are there any age restrictions for viewing or purchasing products on this website?
Yes. Our products and services are strictly intended for individuals aged 18 years or older. By accessing or purchasing from this website, you confirm that you are at least 18 years of age.
2. What kind of packaging will I receive? Will anyone be able to tell what’s inside?
We take your privacy very seriously. All orders are shipped in plain, unbranded packaging without any product names, categories, or logos. The sender name is discreet and neutral.
Billing and payment descriptions are also kept neutral to avoid disclosing the nature of your purchase.
3. Can I return or exchange an item if I change my mind?
Due to health and hygiene regulations, we do not accept returns or exchanges for change-of-mind purchases on adult products, including any item that has been opened, used, or tampered with.
Returns are only accepted for defective or damaged products. If you believe your product is faulty, please contact us within 3 days of receipt at [service@oviya.au].
4. What communications will I receive after placing an order?
Once you place an order, you will receive an Order Confirmation Email, which acknowledges your purchase request. However, a binding contract is not formed until you receive a Dispatch Email, confirming that your items have been shipped. Only the items listed in the Dispatch Email will be included in the final contract.
5. What if I receive a damaged or incorrect product?
Please inspect your order promptly upon delivery. In the event of damage, incorrect items, or missing components, you must notify us within 3 business days by email with photos and order details. We will arrange a replacement or refund if applicable.
6. How long will shipping take? Can I choose the courier or request express delivery?
We aim to dispatch all orders within 1–2 business days. Standard delivery within Australia usually takes 2–7 business days, depending on your location and courier performance.
⚠️ Please note:
- We currently only ship within Australia.
- We do not offer international shipping.
- Courier selection and Express upgrades are not available at this time.
7.How much is the shipping fee and how is it calculated?
We offer free standard shipping for all orders over AUD $69.
For orders AUD $69 or less, a flat shipping fee of AUD $9.99 applies — regardless of weight or package size.
8. Will I receive tracking information for my order?
Most standard orders do not include tracking by default. If you require tracking or insurance, please contact us before completing your order.
We are not liable for any loss or damage of uninsured shipments.
9. What payment methods are accepted, and in which currencies? Is payment secure?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are processed through secure, encrypted payment gateways.
We currently support AUD (Australian Dollars) and USD (U.S. Dollars). The applicable currency will be displayed during checkout based on your region or browser settings.
10. Are your products body-safe and suitable for sensitive users?
Our products are made from high-grade body-safe materials such as LSR (Liquid Silicone Rubber), and many are certified phthalate-free by the manufacturer. If you have allergies or sensitivities to materials such as silicone or latex, we recommend checking the product description or contacting us prior to purchase.11. Are the products waterproof? What precautions should I take with rechargeable devices?
Most products are designed with IP65 or higher waterproof rating, making them safe for cleaning and occasional water exposure. However, full submersion is not recommended. For rechargeable devices:- Fully charge the product before first use;
- Avoid letting the battery completely drain for long periods;
- Use the original or compatible charging cable;
- Do not use the device while charging;
- If not used regularly, charge it every 2–3 months to maintain battery health.
12. Do your products come with a warranty? What is covered?
We offer support for items with manufacturing defects, as outlined in our Terms & Conditions. However, issues caused by misuse, impact damage, improper cleaning, or negligent use are not covered. Please note:- Our products are not medical devices;
- We make no therapeutic or medical claims;
- If irritation, pain, or discomfort occurs, discontinue use immediately and consult a medical professional;
- If you have a medical condition, are pregnant, or have skin concerns, consult your doctor prior to use.
13. I’m not sure which product to choose. Can I get recommendations?
Absolutely. Please email us at service@oviya.au, and our friendly support team will guide you based on your preferences, experience level, and intended use (solo, couple, etc.).14. Where can I find more information or policies?
For complete details, including full terms, privacy information, return conditions, and legal disclaimers, please refer to the policy links at the bottom of our website, including:- Terms of Service
- Privacy Policy
- Returns & RefundPolicy
- Shipping Policy
Yes. Our products and services are strictly intended for individuals aged 18 years or older. By accessing or purchasing from this website, you confirm that you are at least 18 years of age.
We take your privacy very seriously. All orders are shipped in plain, unbranded packaging without any product names, categories, or logos. The sender name is discreet and neutral. Billing and payment descriptions are also kept neutral to avoid disclosing the nature of your purchase.
Due to health and hygiene regulations, we do not accept returns or exchanges for change-of-mind purchases on adult products, including any item that has been opened, used, or tampered with. Returns are only accepted for defective or damaged products. If you believe your product is faulty, please contact us within 3 days of receipt at [service@oviya.au].
Once you place an order, you will receive an Order Confirmation Email, which acknowledges your purchase request. However, a binding contract is not formed until you receive a Dispatch Email, confirming that your items have been shipped. Only the items listed in the Dispatch Email will be included in the final contract.
Please inspect your order promptly upon delivery. In the event of damage, incorrect items, or missing components, you must notify us within 3 business days by email with photos and order details. We will arrange a replacement or refund if applicable.
We aim to dispatch all orders within 1–2 business days. Standard delivery within Australia usually takes 2–7 business days, depending on your location and courier performance. ⚠️ Please note: 1. We currently only ship within Australia. 2. We do not offer international shipping. 3. Courier selection and Express upgrades are not available at this time.
Most standard orders do not include tracking by default. If you require tracking or insurance, please contact us before completing your order. We are not liable for any loss or damage of uninsured shipments.
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are processed through secure, encrypted payment gateways. We currently support AUD (Australian Dollars) and USD (U.S. Dollars). The applicable currency will be displayed during checkout based on your region or browser settings.
Our products are made from high-grade body-safe materials such as LSR (Liquid Silicone Rubber), and many are certified phthalate-free by the manufacturer. If you have allergies or sensitivities to materials such as silicone or latex, we recommend checking the product description or contacting us prior to purchase.
Most products are designed with IP65 or higher waterproof rating, making them safe for cleaning and occasional water exposure. However, full submersion is not recommended. For rechargeable devices: 1. Fully charge the product before first use; 2. Avoid letting the battery completely drain for long periods; 3. Use the original or compatible charging cable; 4. Do not use the device while charging; 5. If not used regularly, charge it every 2–3 months to maintain battery health.
We offer support for items with manufacturing defects, as outlined in our Terms & Conditions. However, issues caused by misuse, impact damage, improper cleaning, or negligent use are not covered. Please note: 1. Our products are not medical devices; 2. We make no therapeutic or medical claims; 3. If irritation, pain, or discomfort occurs, discontinue use immediately and consult a medical professional; 4. If you have a medical condition, are pregnant, or have skin concerns, consult your doctor prior to use.
Absolutely. Please email us at service@oviya.au, and our friendly support team will guide you based on your preferences, experience level, and intended use (solo, couple, etc.).
For complete details, including full terms, privacy information, return conditions, and legal disclaimers, please refer to the policy links at the bottom of our website, including: 1. Terms of Service 2. Privacy Policy 3. Returns & Refund Policy 4. Shipping Policy In the event of any discrepancy or uncertainty, these policies will serve as the final point of reference.